Shipping Policy

Order Processing & Production Time

All items are handmade, most are made to order unless otherwise noted.

 

Processing times vary by product, material availability, and order volume. Current processing estimates are shared on individual product pages.

 

Processing time refers to the time needed to prepare your order before it ships and does not include transit time. Because each item is made by hand, processing times are estimates, not guarantees.

Shipping Rates & Methods

Quixotically offers free domestic USA shipping on orders over $100. For orders under $100 we offer a flat rate of $10 shipping service.

 

Shipping rates are calculated at checkout based on your location, order size, and selected shipping method.

 

Once your order ships, you will receive a confirmation email with tracking information.

Delivery Times

Delivery times depend on the shipping method selected and the carrier. Estimated delivery dates provided by carriers are outside of our control and are not guaranteed.

 

Quixotically is not responsible for delays caused by shipping carriers, weather, customs, or other circumstances beyond our control.

International Shipping

International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

 

We aim to minimize environmental impact wherever possible while ensuring your journal reaches you safely.

 

Quixotically is not responsible for delays caused by customs processing.

Address Accuracy & Lost or Delayed Packages

Please ensure your shipping address is correct at checkout. quixotically is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

If an order is returned due to an incorrect address, reshipping fees may apply.

 

If your package appears lost or significantly delayed, please contact info@quixotically.co, and we will do our best to assist in resolving the issue with the carrier.
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Refund Policy

Returns & Refunds Policy

Please review your order carefully before completing your purchase. If you notice an error in your order, such as an incorrect item or customization selection, please contact info@quixotically.co as soon as possible. While we cannot guarantee changes once production has begun, we will do our best to assist if we are able.

 

Because items are handmade and often made to order, all sales are final. We do not accept cancellations, returns, or refunds once an order has been placed.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact info@quixotically.co within 7 days of delivery. Include your order number and photos of the issue so we can best assist you.

 

We will review the situation and do our best to resolve the issue, which may include a replacement or other appropriate solution at our discretion.

Natural Leather Characteristics: Not Eligible for Return

Every piece of leather we use is 100% real, genuine hide, not plastic, not "vegan leather," not a printed imitation. It came from a living animal, and just like human skin, it has a story written into it: bumps, wrinkles, scars, stretch marks, insect bites, and other natural markings picked up over its lifetime.

 

We source our leather from reputable suppliers, but even the best hides aren't blank canvases. Most have these natural markings throughout, not just in one spot. Natural markings are not a manufacturing defect, a flaw, or a mistake. They are the leather doing exactly what leather does.

 

Because of this, we do not accept returns or exchanges based on natural leather characteristics, including but not limited to: marks, wrinkles, scars, insect bites, color variation, grain differences, or texture variation. These are inherent to the material, disclosed here in advance, and are considered a feature of authentic leather, not grounds for a refund or exchange.

 

If you're looking for a perfectly uniform surface with zero natural variation, genuine leather may not be the right material for you. We're always happy to answer questions about a specific piece before you order, just reach out.

 

By placing an order, you acknowledge and accept leather in its real, natural, and unique form.

Shipping Issues

Quixotically is not responsible for delays, lost packages, or damage caused by shipping carriers once an order has shipped. However, if you experience a delivery issue, please contact info@quixotically.co, and we will do our best to assist with next steps.
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